@font-face { font-family: "Playfair"; src: url("/fontes/PlayfairDisplay-VariableFont_wght.woff2") format("woff2"); font-weight: 400 900; font-display: swap; }
@font-face { font-family: "Mont"; src: url("/fontes/Montserrat-VariableFont_wght.woff2") format("woff2"); font-weight: 100 900; font-display: swap; }

:root {
  /* paleta do guia de marca da Eunoyá, sem o verde oliva, pedido da Andrea em 18/10/2026 */
  --cafe: #422b1a; --cafe2: #5a3c27; --cafe-suave: #6e5d50; --ouro: #b08d50; --ouro-escuro: #8a6a35;
  --areia: #ddd2c0; --creme: #f2ede4; --branco: #fbf8f3; --rosa: #ddafa6; --rosa-claro: #f3e2dd; --vermelho: #9b2f22;
  --linha: rgba(66, 43, 26, .12); --sombra: 0 1px 2px rgba(66, 43, 26, .06), 0 8px 24px rgba(66, 43, 26, .06);
  --terracota: #b5675a; --cafe-fundo: #2f1e12;
  --sombra-alta: 0 2px 4px rgba(66, 43, 26, .05), 0 12px 28px -6px rgba(66, 43, 26, .14), 0 30px 60px -30px rgba(66, 43, 26, .22);
  --mola: cubic-bezier(.2, .9, .25, 1.15); --suave: cubic-bezier(.2, .8, .2, 1);
  --raio: 18px; --barra-h: 66px; --topo-h: 68px; --lateral: 252px;
  --seguro-baixo: env(safe-area-inset-bottom, 0px);
}
* { box-sizing: border-box; -webkit-tap-highlight-color: transparent; }
html, body { margin: 0; height: 100%; }
body { font-family: "Mont", system-ui, sans-serif; font-size: 15px; line-height: 1.45; color: var(--cafe); background: var(--creme); -webkit-font-smoothing: antialiased; }
button, input, select, textarea { font: inherit; color: inherit; }
h1, h2, h3 { font-family: "Playfair", Georgia, serif; font-weight: 500; margin: 0; }
h2 { font-size: 22px; }
h3 { margin: 18px 0 10px; font-family: "Mont", sans-serif; font-weight: 600; letter-spacing: .08em; text-transform: uppercase; font-size: 11px; color: var(--cafe-suave); }
.oculto { display: none !important; }
.pequeno { font-size: 13px; color: var(--cafe-suave); }
.ajuda { color: var(--cafe-suave); font-size: 13px; margin: 6px 0 12px; }
.erro { color: var(--vermelho); min-height: 1.2em; margin: 0; font-size: 14px; }
svg.ic { width: 22px; height: 22px; stroke: currentColor; fill: none; stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round; flex-shrink: 0; }

/* logo oficial em SVG, pintado na cor do texto */
.marca { display: inline-block; height: 20px; aspect-ratio: 2889.88 / 640.13; background: currentColor; -webkit-mask: url("/marca.svg") no-repeat center / contain; mask: url("/marca.svg") no-repeat center / contain; flex-shrink: 0; }
.marca.grande { height: 38px; justify-self: center; color: var(--cafe); }

/* botões e campos */
button { border: 1px solid var(--linha); background: var(--branco); padding: 10px 16px; border-radius: 999px; cursor: pointer; min-height: 42px; transition: background .15s, border-color .15s; }
button:hover { border-color: var(--cafe-suave); }
button:disabled { opacity: .45; cursor: default; }
button.primario { background: var(--cafe); color: var(--creme); border-color: var(--cafe); }
button.primario:hover { background: var(--cafe2); }
button.perigo { border-color: rgba(155, 47, 34, .4); color: var(--vermelho); }
button.largo { width: 100%; }
button.link { border: 0; background: none; text-decoration: underline; padding: 4px; min-height: 0; }
.icone-btn { width: 42px; height: 42px; padding: 0; display: inline-grid; place-items: center; border-radius: 50%; background: transparent; border-color: transparent; color: inherit; position: relative; }
.icone-btn:hover { background: rgba(242, 237, 228, .12); border-color: transparent; }
.icone-btn:hover svg.ic { animation: balanca .6s var(--mola); }
button.primario { display: inline-flex; align-items: center; justify-content: center; gap: 8px; box-shadow: 0 6px 16px -8px rgba(66, 43, 26, .7); }
button.primario svg.ic { width: 18px; height: 18px; }
button:active:not(:disabled) { transform: scale(.97); }
.icone-btn.ligado::after { content: ""; position: absolute; top: 9px; right: 9px; width: 8px; height: 8px; border-radius: 50%; background: var(--ouro); }
input, select, textarea { border: 1px solid var(--linha); background: var(--branco); padding: 11px 13px; border-radius: 10px; width: 100%; min-height: 44px; }
textarea { resize: vertical; }
input:focus, select:focus, textarea:focus, button:focus-visible, summary:focus-visible { outline: 2px solid var(--ouro); outline-offset: 1px; }
label { display: grid; gap: 5px; font-size: 13px; color: var(--cafe-suave); }

/* login */
.login { min-height: 100dvh; display: grid; place-items: center; padding: 20px; background: linear-gradient(rgba(66, 43, 26, .55), rgba(66, 43, 26, .75)), url("/icones/fundo-login.jpg") center / cover; }
.login-cartao { width: min(400px, 100%); display: grid; gap: 14px; text-align: center; background: var(--branco); border-radius: 20px; padding: 32px 26px; box-shadow: 0 20px 60px rgba(0, 0, 0, .25); }
.login-cartao h1 { font-size: 26px; margin: 4px 0 8px; }
.login-cartao label { text-align: left; }
.assinatura { margin: -4px 0 0; font-size: 9.5px; letter-spacing: .2em; text-transform: uppercase; color: var(--cafe-suave); }

/* estrutura do app: menu lateral no computador, barra embaixo no celular */
.app { min-height: 100dvh; display: grid; grid-template-columns: var(--lateral) minmax(0, 1fr); }
.lateral {
  position: sticky; top: 0; height: 100dvh; display: flex; flex-direction: column; gap: 18px; padding: 24px 14px 18px; color: var(--creme);
  background: radial-gradient(120% 60% at 0% 0%, rgba(221, 175, 166, .22), transparent 60%), linear-gradient(180deg, var(--cafe) 0%, var(--cafe-fundo) 100%);
  box-shadow: 8px 0 30px -12px rgba(47, 30, 18, .45); z-index: 25;
}
.lateral-marca { display: grid; gap: 8px; padding: 4px 12px 14px; border-bottom: 1px solid rgba(242, 237, 228, .12); }
.lateral-marca .marca { height: 22px; color: var(--creme); }
.lateral-marca span { font-size: 9.5px; letter-spacing: .22em; text-transform: uppercase; color: var(--areia); opacity: .8; }
.lateral .abas { display: flex; flex-direction: column; gap: 4px; flex: 1; }
.aba { display: flex; align-items: center; gap: 12px; background: transparent; border-color: transparent; color: var(--areia); padding: 10px 14px; min-height: 44px; border-radius: 12px; position: relative; transition: background .2s, color .2s, transform .2s var(--mola); }
.aba:hover { background: rgba(242, 237, 228, .08); border-color: transparent; color: var(--creme); transform: translateX(3px); }
.aba:hover svg.ic { animation: balanca .6s var(--mola); }
.aba.ativa { background: linear-gradient(90deg, rgba(221, 175, 166, .28), rgba(221, 175, 166, .08)); color: var(--creme); font-weight: 600; box-shadow: inset 3px 0 0 var(--ouro); }
.aba svg.ic { width: 20px; height: 20px; }
.aba .bolha { margin-left: auto; }
.lateral-pe { display: grid; gap: 12px; }
.atalho { display: flex; align-items: center; gap: 10px; background: rgba(242, 237, 228, .08); border: 1px solid rgba(242, 237, 228, .14); color: var(--creme); border-radius: 12px; padding: 10px 12px; text-align: left; }
.atalho:hover { background: rgba(242, 237, 228, .14); border-color: rgba(242, 237, 228, .3); }
.atalho span:nth-child(2) { flex: 1; }
kbd { font-family: inherit; font-size: 10.5px; padding: 2px 6px; border-radius: 6px; border: 1px solid currentColor; opacity: .55; white-space: nowrap; }
.eu { display: flex; align-items: center; gap: 10px; padding: 10px 6px 0; border-top: 1px solid rgba(242, 237, 228, .12); }
.eu .avatar { width: 38px; height: 38px; font-size: 13px; }
.eu-nome { flex: 1; min-width: 0; display: grid; }
.eu-nome b { font-size: 14px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.eu-nome span { font-size: 11.5px; color: var(--areia); opacity: .8; }
.coluna { min-width: 0; }
.topo {
  position: sticky; top: 0; z-index: 20; display: flex; align-items: center; gap: 16px; padding: env(safe-area-inset-top, 0px) 28px 0; height: calc(var(--topo-h) + env(safe-area-inset-top, 0px));
  background: rgba(242, 237, 228, .82); -webkit-backdrop-filter: blur(14px) saturate(1.4); backdrop-filter: blur(14px) saturate(1.4); border-bottom: 1px solid var(--linha);
}
.topo-titulo { flex: 1; min-width: 0; display: grid; }
.topo-titulo h1 { font-size: 24px; line-height: 1.1; }
.so-celular { display: none !important; }
.acoes { display: flex; align-items: center; gap: 6px; }
.busca-rapida { display: flex; align-items: center; gap: 10px; min-width: 280px; color: var(--cafe-suave); background: var(--branco); border-radius: 12px; box-shadow: var(--sombra); }
.busca-rapida span:nth-child(2) { flex: 1; text-align: left; }
.topo .icone-btn { color: var(--cafe); }
.topo .icone-btn:hover { background: var(--branco); }
.bolha { min-width: 18px; height: 18px; padding: 0 5px; border-radius: 999px; background: var(--rosa); color: var(--cafe); font-size: 11px; font-weight: 700; display: inline-grid; place-items: center; animation: surge .4s var(--mola); }
main { max-width: 1320px; margin: 0 auto; padding: 26px 28px 48px; }
.barra, .fab { display: none; }

.cartao { background: var(--branco); border: 1px solid var(--linha); border-radius: var(--raio); padding: 20px; margin-bottom: 16px; box-shadow: var(--sombra); transition: transform .35s var(--suave), box-shadow .35s var(--suave); }
.cartao.sem-padding { padding: 0; overflow: hidden; }
.cartao.destaque { background: linear-gradient(135deg, var(--branco), var(--rosa-claro)); }
.cartao.apagado { opacity: .7; }
.cabeca { display: flex; align-items: baseline; justify-content: space-between; gap: 6px 10px; margin-bottom: 10px; flex-wrap: wrap; }
.linha { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.linha.espaco { justify-content: space-between; align-items: flex-start; }
.linha > input, .linha > select { flex: 1; min-width: 160px; width: auto; }
.pilha { display: grid; gap: 10px; }
.grade-form { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 10px; align-items: end; margin-top: 10px; }
.filtros { display: grid; grid-template-columns: 2fr 1fr 1fr; gap: 10px; margin-bottom: 12px; }
details > summary { cursor: pointer; font-weight: 600; list-style: none; display: flex; align-items: center; gap: 8px; }
details > summary::-webkit-details-marker { display: none; }
details > summary::before { content: "+"; display: inline-grid; place-items: center; width: 22px; height: 22px; border-radius: 50%; border: 1px solid var(--linha); font-weight: 500; }
details[open] > summary::before { content: "\2212"; }
.sub-detalhe { border-top: 1px solid var(--linha); margin-top: 14px; padding-top: 14px; }
.pill { display: inline-flex; align-items: center; gap: 6px; padding: 5px 12px; border-radius: 999px; background: var(--areia); font-size: 12px; font-weight: 600; white-space: nowrap; }
.pill.ok { background: var(--cafe); color: var(--creme); }
.etiqueta { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 12px; background: var(--creme); border: 1px solid var(--linha); white-space: nowrap; }
.etiqueta.ok { background: var(--cafe); color: var(--creme); border-color: var(--cafe); }
.etiqueta.alerta { border-color: rgba(155, 47, 34, .45); color: var(--vermelho); background: #fbecea; }
.chip { min-height: 32px; padding: 5px 12px; font-size: 13px; background: transparent; }
.chip.ativo { background: var(--cafe); color: var(--creme); border-color: var(--cafe); }
.filtros-chip { display: flex; gap: 6px; flex-wrap: wrap; }

/* caixa única */
.caixa { display: grid; grid-template-columns: 340px 1fr; gap: 16px; height: calc(100dvh - var(--topo-h) - 74px); min-height: 520px; }
.lista-conversas, .conversa { background: var(--branco); border: 1px solid var(--linha); border-radius: var(--raio); display: flex; flex-direction: column; overflow: hidden; box-shadow: var(--sombra); }
.lista-topo { padding: 16px; display: grid; gap: 10px; border-bottom: 1px solid var(--linha); }
.conversas { list-style: none; margin: 0; padding: 6px; overflow-y: auto; overflow-x: hidden; flex: 1; }
.conversas li { display: grid; grid-template-columns: 44px minmax(0, 1fr) auto; gap: 12px; align-items: center; padding: 10px; border-radius: 12px; cursor: pointer; }
.conversas li:hover { background: var(--creme); }
.conversas li.ativa { background: var(--rosa-claro); }
.conversas .vazio { display: block; padding: 24px; text-align: center; color: var(--cafe-suave); cursor: default; }
.avatar { width: 44px; height: 44px; border-radius: 50%; display: grid; place-items: center; font-weight: 600; font-size: 15px; color: var(--cafe); background: var(--areia); flex-shrink: 0; }
.avatar.c1 { background: var(--rosa); } .avatar.c2 { background: var(--areia); } .avatar.c3 { background: #e7d3ad; } .avatar.c4 { background: var(--rosa-claro); }
.conv-meio { min-width: 0; display: grid; gap: 2px; }
.conv-nome { font-weight: 600; display: flex; align-items: center; gap: 6px; }
.conv-nome span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conv-trecho { display: block; font-size: 13px; color: var(--cafe-suave); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv-lado { display: grid; justify-items: end; gap: 6px; font-size: 12px; color: var(--cafe-suave); }
.nao-lida .conv-trecho { color: var(--cafe); font-weight: 600; }
.conversa { position: relative; }
.vazio-grande { flex: 1; display: grid; place-content: center; justify-items: center; gap: 10px; color: var(--cafe-suave); text-align: center; padding: 30px; }
.vazio-icone svg.ic { width: 48px; height: 48px; stroke-width: 1.2; color: var(--areia); }
.conversa-topo { display: flex; align-items: center; gap: 12px; padding: 12px 16px; border-bottom: 1px solid var(--linha); }
.conversa-topo .quem-conv { flex: 1; min-width: 0; }
.conversa-topo .quem-conv b { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.conversa-topo .acoes-conv { display: flex; gap: 6px; flex-wrap: wrap; }
.conversa-topo .acoes-conv button { min-height: 34px; padding: 6px 12px; font-size: 13px; }
.voltar, .mais { display: none; }
.mensagens { flex: 1; overflow-y: auto; padding: 18px; display: flex; flex-direction: column; gap: 8px; background: var(--creme); }
.msg { max-width: 76%; padding: 9px 13px; border-radius: 16px; word-wrap: break-word; box-shadow: 0 1px 1px rgba(66, 43, 26, .06); }
.msg .texto, .cartao-texto .texto { display: block; white-space: pre-wrap; }
.msg.entrada { align-self: flex-start; background: var(--branco); border-bottom-left-radius: 4px; }
.msg.saida { align-self: flex-end; background: var(--areia); border-bottom-right-radius: 4px; }
.msg.suspeita { border: 1.5px solid rgba(155, 47, 34, .6); }
.msg .meta { display: block; font-size: 11px; color: var(--cafe-suave); margin-top: 4px; text-align: right; }
.aviso-msg { display: block; font-size: 12px; color: var(--vermelho); margin-bottom: 5px; font-weight: 600; }
.resposta { display: flex; gap: 10px; padding: 10px 12px; border-top: 1px solid var(--linha); align-items: flex-end; background: var(--branco); }
.resposta textarea { min-height: 44px; max-height: 160px; border-radius: 22px; padding: 11px 16px; }
.enviar { width: 46px; height: 46px; padding: 0; border-radius: 50%; display: grid; place-items: center; background: var(--cafe); color: var(--creme); border-color: var(--cafe); flex-shrink: 0; }

/* tabela que vira cartão no celular */
.tabela { width: 100%; border-collapse: collapse; font-size: 14px; }
.tabela th { text-align: left; font-weight: 600; letter-spacing: .1em; font-size: 10.5px; text-transform: uppercase; color: var(--cafe-suave); border-bottom: 1px solid var(--linha); padding: 12px 14px; background: var(--creme); }
.tabela td { border-bottom: 1px solid var(--linha); padding: 12px 14px; vertical-align: middle; }
.tabela tr:last-child td { border-bottom: 0; }
.paginacao { justify-content: flex-end; margin-top: 12px; }

/* disparo */
.placar { display: grid; grid-template-columns: repeat(auto-fit, minmax(120px, 1fr)); gap: 10px; margin-top: 16px; }
.placar div { background: var(--branco); border: 1px solid var(--linha); border-radius: 12px; padding: 12px; }
.placar b { display: block; font-family: "Playfair", Georgia, serif; font-size: 28px; font-weight: 500; line-height: 1.1; }
.placar span { font-size: 12px; color: var(--cafe-suave); }
.lista-chips { display: grid; gap: 10px; }
.chip-cartao { display: grid; grid-template-columns: 1fr auto; gap: 10px; align-items: center; border: 1px solid var(--linha); border-radius: 12px; padding: 12px 14px; }
.chip-cartao .dados { display: grid; gap: 3px; }
.chip-cartao .acoes-chip { display: flex; gap: 6px; flex-wrap: wrap; justify-content: flex-end; }
.chip-cartao .acoes-chip button { min-height: 34px; padding: 6px 12px; font-size: 13px; }
.barra-uso { height: 6px; border-radius: 999px; background: var(--creme); overflow: hidden; margin-top: 4px; max-width: 220px; }
.barra-uso i { display: block; height: 100%; background: var(--ouro); }
.grade-textos { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 12px; }
.cartao-texto { border: 1px solid var(--linha); border-radius: 12px; padding: 14px; display: grid; gap: 10px; align-content: start; background: var(--branco); }
.cartao-texto.uso { border-color: var(--ouro); background: #fbf6ec; }
.cartao-texto .nome-texto { display: flex; justify-content: space-between; gap: 8px; font-weight: 600; }
.cartao-texto .texto { font-size: 13.5px; background: var(--creme); border-radius: 12px; padding: 10px 12px; }
.cartao-texto .linha button { min-height: 34px; padding: 6px 12px; font-size: 13px; }
.vazio-texto { color: var(--cafe-suave); font-size: 13px; padding: 6px 0; }
.qr { margin-top: 12px; }
.qr img { width: 260px; height: 260px; image-rendering: pixelated; border: 1px solid var(--linha); border-radius: 12px; background: #fff; }
.codigo { font-weight: 600; letter-spacing: .3em; font-size: 26px; }
.relatorio ul { margin: 8px 0; padding-left: 18px; }

/* assistente */
.passos { margin: 14px 0 0; padding: 0; list-style: none; display: grid; gap: 8px; counter-reset: passo; }
.passos li { display: flex; gap: 10px; align-items: center; font-size: 14px; }
.passos li::before { counter-increment: passo; content: counter(passo); width: 26px; height: 26px; border-radius: 50%; display: grid; place-items: center; font-size: 12px; font-weight: 700; background: var(--areia); flex-shrink: 0; }
.passos li.feito::before { content: "\2713"; background: var(--cafe); color: var(--creme); }
.lista-faq { display: grid; gap: 10px; }
.faq-item { border: 1px solid var(--linha); border-radius: 12px; padding: 12px 14px; display: grid; gap: 6px; }
.faq-item.inativo { opacity: .5; }
.faq-item b { font-weight: 600; }
.lista-simples { display: grid; gap: 8px; }
.lista-simples .item { background: var(--branco); border: 1px solid var(--linha); border-radius: 12px; padding: 12px 14px; display: flex; justify-content: space-between; gap: 10px; flex-wrap: wrap; }

.aviso { position: fixed; left: 50%; transform: translateX(-50%); bottom: 24px; background: var(--cafe); color: var(--creme); padding: 12px 18px; border-radius: 999px; max-width: min(460px, calc(100% - 32px)); box-shadow: 0 10px 30px rgba(0, 0, 0, .2); z-index: 50; font-size: 14px; text-align: center; }
.aviso.erro { background: var(--vermelho); color: #fff; }

/* ------------------------------------------------------------ celular */
@media (max-width: 820px) {
  :root { --topo-h: 58px; }
  .app { display: block; }
  .lateral, .topo-titulo, .busca-rapida { display: none !important; }
  .so-celular { display: inline-block !important; }
  .topo { padding: env(safe-area-inset-top, 0px) 8px 0 18px; gap: 8px; background: var(--cafe); color: var(--creme); border-bottom: 0; -webkit-backdrop-filter: none; backdrop-filter: none; }
  .topo .marca { height: 18px; margin-right: auto; color: var(--creme); }
  .topo .icone-btn { color: var(--creme); }
  .topo .icone-btn:hover { background: rgba(242, 237, 228, .12); }
  main { padding: 16px 14px calc(var(--barra-h) + 28px + var(--seguro-baixo)); }
  .barra {
    display: grid; grid-template-columns: repeat(5, 1fr); align-items: end; position: fixed; left: 10px; right: 10px; bottom: calc(8px + var(--seguro-baixo)); z-index: 30; height: var(--barra-h);
    background: rgba(251, 248, 243, .94); -webkit-backdrop-filter: blur(16px); backdrop-filter: blur(16px); border: 1px solid var(--linha); border-radius: 22px; box-shadow: 0 14px 34px -10px rgba(66, 43, 26, .35);
  }
  .barra .aba { flex-direction: column; justify-content: center; gap: 3px; border-radius: 16px; color: var(--cafe-suave); font-size: 10.5px; padding: 6px 2px; min-height: var(--barra-h); }
  .barra .aba:hover { transform: none; background: transparent; color: var(--cafe); }
  .barra .aba.ativa { background: transparent; color: var(--cafe); font-weight: 700; box-shadow: none; }
  .barra .aba.ativa svg.ic { animation: pula .5s var(--mola); }
  .barra .aba.ativa::after { content: ""; position: absolute; bottom: 7px; width: 5px; height: 5px; border-radius: 50%; background: var(--ouro); }
  .barra .aba svg.ic { width: 22px; height: 22px; }
  .barra .aba > span:not(.bolha) { position: relative; }
  .barra .bolha { position: absolute; top: 6px; left: calc(50% + 4px); margin: 0; }
  .barra .centro { align-self: center; justify-self: center; width: 56px; height: 56px; min-height: 0; padding: 0; border-radius: 18px; display: grid; place-items: center; margin-top: -26px; color: var(--creme);
    background: linear-gradient(145deg, var(--cafe2), var(--cafe)); border: 3px solid var(--creme); box-shadow: 0 12px 24px -8px rgba(66, 43, 26, .7), inset 0 1px 0 rgba(255, 255, 255, .18); transition: transform .3s var(--mola); }
  .barra .centro:active { transform: scale(.92) rotate(-8deg); }
  .barra .centro svg.ic { width: 26px; height: 26px; }
  h2 { font-size: 20px; }
  .assinatura { letter-spacing: .12em; font-size: 9px; }
  .cartao { padding: 14px; border-radius: 12px; }
  .filtros { grid-template-columns: 1fr 1fr; }
  .filtros input { grid-column: 1 / -1; }

  /* caixa: lista ou conversa em tela cheia */
  .caixa { display: block; height: auto; min-height: 0; }
  .lista-conversas { border-radius: 12px; }
  .conversa { display: none; position: fixed; top: calc(var(--topo-h) + env(safe-area-inset-top, 0px)); left: 0; right: 0; bottom: 0; z-index: 40; border-radius: 0; border: 0; }
  .caixa.com-conversa .conversa { display: flex; }
  .caixa.com-conversa .lista-conversas { display: none; }
  .voltar, .mais { display: grid; }
  .conversa-topo { padding: 8px 10px; position: relative; }
  .conversa-topo .acoes-conv { display: none; }
  .conversa-topo.mostrar-acoes .acoes-conv { display: flex; position: absolute; top: 58px; right: 10px; background: var(--branco); border: 1px solid var(--linha); border-radius: 12px; padding: 8px; box-shadow: var(--sombra); flex-direction: column; z-index: 5; }
  .msg { max-width: 86%; }
  .resposta { padding-bottom: calc(10px + var(--seguro-baixo)); }

  /* tabela vira cartão */
  .tabela.responsiva thead { display: none; }
  .tabela.responsiva tr { display: grid; grid-template-columns: 1fr auto; gap: 2px 10px; padding: 12px 14px; border-bottom: 1px solid var(--linha); }
  .tabela.responsiva td { border: 0; padding: 0; }
  .tabela.responsiva td[data-k="nome"] { font-weight: 600; }
  .tabela.responsiva td[data-k="status"] { grid-row: 1; grid-column: 2; justify-self: end; }
  .tabela.responsiva td[data-k="telefone"], .tabela.responsiva td[data-k="origem"], .tabela.responsiva td[data-k="envio"] { font-size: 13px; color: var(--cafe-suave); grid-column: 1; }
  .tabela.responsiva td[data-k="acao"] { grid-column: 2; grid-row: 2 / span 2; align-self: end; justify-self: end; }
  .chip-cartao { grid-template-columns: 1fr; }
  .chip-cartao .acoes-chip { justify-content: flex-start; }
  .grade-textos { grid-template-columns: 1fr; }
  .aviso { bottom: calc(var(--barra-h) + 24px + var(--seguro-baixo)); }
}

/* ------------------------------------------------------------ v2: home */
.hero {
  position: relative; overflow: hidden; display: flex; justify-content: space-between; align-items: flex-end; gap: 20px; flex-wrap: wrap;
  padding: 26px 28px; margin-bottom: 18px; border-radius: 24px; color: var(--creme);
  background: radial-gradient(90% 140% at 100% 0%, rgba(221, 175, 166, .55), transparent 55%), radial-gradient(60% 90% at 0% 100%, rgba(176, 141, 80, .35), transparent 60%), linear-gradient(135deg, var(--cafe2), var(--cafe) 55%, var(--cafe-fundo));
  box-shadow: var(--sombra-alta); animation: sobe .7s var(--suave) both;
}
.hero::after { content: ""; position: absolute; right: -60px; top: -60px; width: 240px; height: 240px; border-radius: 50%; border: 1px solid rgba(242, 237, 228, .14); box-shadow: 0 0 0 30px rgba(242, 237, 228, .03), 0 0 0 60px rgba(242, 237, 228, .02); animation: gira 40s linear infinite; pointer-events: none; }
.hero h2 { font-size: 34px; line-height: 1.1; margin: 4px 0 6px; }
.hero .ajuda { color: var(--areia); margin: 0; font-size: 14px; max-width: 520px; }
.sobretitulo { margin: 0; font-size: 11px; letter-spacing: .18em; text-transform: uppercase; color: var(--rosa); }
.hero-lado { display: grid; gap: 12px; justify-items: end; position: relative; z-index: 1; }
.selo { display: inline-flex; align-items: center; gap: 8px; padding: 7px 14px; border-radius: 999px; font-size: 12.5px; font-weight: 600; background: rgba(242, 237, 228, .14); border: 1px solid rgba(242, 237, 228, .25); }
.selo svg.ic { width: 17px; height: 17px; color: var(--rosa); animation: balanca 2.8s ease-in-out infinite; }
.hero .chip { color: var(--creme); border-color: rgba(242, 237, 228, .3); }
.hero .chip.ativo { background: var(--creme); color: var(--cafe); border-color: var(--creme); }

.kpis { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 16px; margin-bottom: 18px; perspective: 900px; }
.kpi {
  position: relative; overflow: hidden; background: var(--branco); border: 1px solid var(--linha); border-radius: 20px; padding: 18px 18px 12px; box-shadow: var(--sombra);
  display: grid; grid-template-columns: auto 1fr; gap: 4px 14px; align-items: center; transform-style: preserve-3d; transition: transform .45s var(--suave), box-shadow .45s var(--suave);
}
.kpi::before { content: ""; position: absolute; inset: 0; background: linear-gradient(120deg, transparent 30%, rgba(255, 255, 255, .55) 50%, transparent 70%); transform: translateX(-120%); transition: transform .8s var(--suave); pointer-events: none; }
.kpi:hover { transform: translateY(-4px) rotateX(4deg); box-shadow: var(--sombra-alta); }
.kpi:hover::before { transform: translateX(120%); }
.kpi-icone { grid-row: span 2; width: 48px; height: 48px; border-radius: 15px; display: grid; place-items: center; color: var(--cafe); box-shadow: inset 0 1px 0 rgba(255, 255, 255, .6), 0 8px 16px -8px rgba(66, 43, 26, .45); }
.kpi-icone svg.ic { width: 24px; height: 24px; }
.kpi.k1 .kpi-icone { background: linear-gradient(145deg, #f6e6e1, var(--rosa)); }
.kpi.k2 .kpi-icone { background: linear-gradient(145deg, #f2e6cf, #d9bf8b); }
.kpi.k3 .kpi-icone { background: linear-gradient(145deg, var(--creme), var(--areia)); }
.kpi.k4 .kpi-icone { background: linear-gradient(145deg, #f6e1dc, #e3a89c); }
.kpi:hover .kpi-icone svg.ic { animation: pula .6s var(--mola); }
.kpi-rotulo { font-size: 12.5px; color: var(--cafe-suave); }
.kpi-numero { font-family: "Playfair", Georgia, serif; font-size: 32px; line-height: 1; font-variant-numeric: tabular-nums; }
.kpi-pe { grid-column: 1 / -1; display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-top: 8px; font-size: 12px; color: var(--cafe-suave); }
.kpi-pe b { color: var(--cafe); }
.faisca { width: 96px; height: 30px; overflow: visible; }
.faisca path { fill: none; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.k1 .faisca path { stroke: var(--cafe); } .k2 .faisca path { stroke: var(--ouro); } .k3 .faisca path { stroke: var(--cafe-suave); } .k4 .faisca path { stroke: var(--terracota); }

/* ícone que se desenha na entrada */
.desenha path, .desenha circle { stroke-dasharray: 1; stroke-dashoffset: 1; animation: traco 1.1s var(--suave) forwards; }

.grade-home { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 16px; align-items: start; }
.grade-home .cartao { margin: 0; }
.grade-home .g-largo { grid-column: 1 / -1; }
.grade-home .g-nps { grid-row: span 2; }
.grade-home .g-rel { grid-column: span 2; }
.grade-home .g-rel .relacao { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.grade-home .g-rel .amigo-linha { grid-column: 1 / -1; }
.grade-home .g-rel .bloco-rel { grid-template-columns: 40px 1fr auto; }
.grade-home .cartao:hover, .grade-clientes .cliente:hover, .cartao-regua:hover { transform: translateY(-3px); box-shadow: var(--sombra-alta); }
.cabeca > div { display: grid; gap: 2px; }
.legenda { display: flex; gap: 14px; flex-wrap: wrap; font-size: 12.5px; color: var(--cafe-suave); }
.legenda span { display: inline-flex; align-items: center; gap: 6px; }
.legenda i { width: 10px; height: 10px; border-radius: 3px; display: inline-block; }
.legenda .l-enviados, .grafico .p-enviados { background: var(--cafe); }
.legenda .l-respostas { background: var(--ouro); }
.legenda .l-saidas { background: var(--terracota); }

.grafico { position: relative; height: 260px; }
.grafico svg { width: 100%; height: 100%; display: block; overflow: visible; }
.grafico .grade line { stroke: var(--linha); stroke-dasharray: 3 5; }
.grafico text { font-size: 11px; fill: var(--cafe-suave); font-family: "Mont", sans-serif; }
.grafico .linha-serie { fill: none; stroke-width: 2.6; stroke-linecap: round; stroke-linejoin: round; transition: stroke-dashoffset 1.4s var(--suave); }
.grafico .s-enviados { stroke: var(--cafe); } .grafico .s-respostas { stroke: var(--ouro); } .grafico .s-saidas { stroke: var(--terracota); }
.grafico .area { opacity: 0; transition: opacity 1.2s ease .5s; }
.grafico .area.visivel { opacity: 1; }
.grafico .guia { stroke: var(--cafe-suave); stroke-dasharray: 2 4; opacity: 0; transition: opacity .15s; }
.grafico .ponto { r: 5; stroke: var(--branco); stroke-width: 2.5; opacity: 0; transition: opacity .15s; }
.grafico .ponto.s-enviados { fill: var(--cafe); } .grafico .ponto.s-respostas { fill: var(--ouro); } .grafico .ponto.s-saidas { fill: var(--terracota); }
.grafico.ativo .guia, .grafico.ativo .ponto { opacity: 1; }
.dica { position: absolute; top: 0; left: 0; pointer-events: none; background: var(--cafe); color: var(--creme); border-radius: 12px; padding: 9px 12px; font-size: 12px; box-shadow: var(--sombra-alta); opacity: 0; transform: translate(-50%, -110%); transition: opacity .15s; white-space: nowrap; z-index: 2; }
.grafico.ativo .dica { opacity: 1; }
.dica b { display: block; margin-bottom: 3px; color: var(--rosa); }
.vazio-grafico { height: 100%; display: grid; place-content: center; text-align: center; color: var(--cafe-suave); gap: 6px; }

.funil { display: grid; gap: 12px; }
.funil-linha { display: grid; gap: 5px; }
.funil-topo { display: flex; justify-content: space-between; font-size: 13px; }
.funil-topo b { font-variant-numeric: tabular-nums; }
.funil-topo span:last-child { color: var(--cafe-suave); }
.funil-trilho { height: 12px; border-radius: 999px; background: var(--creme); overflow: hidden; }
.funil-trilho i { display: block; height: 100%; width: 0; border-radius: 999px; background: linear-gradient(90deg, var(--cafe), var(--cafe2)); transition: width 1.2s var(--suave); }
.funil-linha:nth-child(2) i { background: linear-gradient(90deg, var(--cafe2), #8a6a52); }
.funil-linha:nth-child(3) i { background: linear-gradient(90deg, #8a6a52, var(--ouro)); }
.funil-linha:nth-child(4) i { background: linear-gradient(90deg, var(--ouro), #d2a99a); }
.funil-linha:nth-child(5) i { background: linear-gradient(90deg, #d2a99a, var(--rosa)); }

.mini-lista { list-style: none; margin: 0; padding: 0; display: grid; gap: 4px; }
.mini-lista li { display: grid; grid-template-columns: 38px minmax(0, 1fr) auto; gap: 10px; align-items: center; padding: 8px; border-radius: 12px; cursor: pointer; transition: background .2s, transform .2s var(--mola); }
.mini-lista li:hover { background: var(--creme); transform: translateX(3px); }
.mini-lista .avatar { width: 38px; height: 38px; font-size: 13px; }
.mini-lista .meio { min-width: 0; display: grid; }
.mini-lista .meio b { font-size: 14px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.mini-lista .meio span { font-size: 12.5px; color: var(--cafe-suave); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.mini-lista .lado { font-size: 11.5px; color: var(--cafe-suave); display: grid; justify-items: end; gap: 4px; }
.mini-lista .vazio { display: block; cursor: default; padding: 18px 8px; text-align: center; color: var(--cafe-suave); font-size: 13px; }
.mini-lista .vazio:hover { background: none; transform: none; }

.nps { display: grid; justify-items: center; gap: 8px; text-align: center; }
.medidor { width: 100%; max-width: 230px; }
.medidor .fundo-arco { fill: none; stroke: var(--creme); stroke-width: 16; stroke-linecap: round; }
.medidor .arco { fill: none; stroke-width: 16; stroke-linecap: round; transition: stroke-dashoffset 1.6s var(--suave); }
.medidor text { font-family: "Playfair", Georgia, serif; font-size: 38px; fill: var(--cafe); text-anchor: middle; }
.medidor .rotulo-arco { font-family: "Mont", sans-serif; font-size: 10px; fill: var(--cafe-suave); letter-spacing: .12em; }
.nps-partes { display: flex; gap: 14px; font-size: 12.5px; color: var(--cafe-suave); flex-wrap: wrap; justify-content: center; }
.nps-partes b { color: var(--cafe); }
.comentario { width: 100%; text-align: left; font-size: 13px; background: var(--creme); border-radius: 12px; padding: 10px 12px; }
.comentario span { display: block; font-size: 11.5px; color: var(--cafe-suave); margin-top: 4px; }

.relacao { display: grid; gap: 10px; }
.bloco-rel { display: grid; grid-template-columns: 40px 1fr auto; gap: 12px; align-items: center; width: 100%; text-align: left; border-radius: 14px; padding: 12px; background: var(--creme); border: 1px solid transparent; min-height: 0; }
.bloco-rel:hover { border-color: var(--areia); background: var(--branco); }
.bloco-rel:hover .ic-rel svg.ic { animation: pula .6s var(--mola); }
.ic-rel { width: 40px; height: 40px; border-radius: 12px; display: grid; place-items: center; background: var(--branco); box-shadow: 0 6px 12px -8px rgba(66, 43, 26, .5); }
.ic-rel svg.ic { width: 20px; height: 20px; }
.bloco-rel b { display: block; font-size: 14px; }
.bloco-rel small { display: block; font-size: 12px; color: var(--cafe-suave); }
.bloco-rel .num { font-family: "Playfair", Georgia, serif; font-size: 24px; }
.amigo-linha { display: flex; align-items: center; gap: 8px; font-size: 12px; color: var(--cafe-suave); padding: 2px 4px; }
.ponto-vivo { width: 8px; height: 8px; border-radius: 50%; background: #7a9a6a; box-shadow: 0 0 0 0 rgba(122, 154, 106, .6); animation: respira 2.2s infinite; flex-shrink: 0; }
.ponto-vivo.erro { background: var(--vermelho); box-shadow: 0 0 0 0 rgba(155, 47, 34, .5); }
.ponto-vivo.apagado { background: var(--areia); animation: none; }

/* ------------------------------------------------------------ v2: clientes */
.segmentado { display: inline-flex; gap: 4px; padding: 5px; border-radius: 16px; background: var(--branco); border: 1px solid var(--linha); box-shadow: var(--sombra); margin-bottom: 16px; max-width: 100%; overflow-x: auto; scrollbar-width: none; }
.segmentado::-webkit-scrollbar { display: none; }
.segmentado button { border: 0; background: transparent; border-radius: 12px; min-height: 38px; padding: 8px 16px; display: inline-flex; gap: 8px; align-items: center; white-space: nowrap; color: var(--cafe-suave); }
.segmentado button.ativo { background: var(--cafe); color: var(--creme); box-shadow: 0 6px 14px -8px rgba(66, 43, 26, .8); }
.sub-conteudo { animation: sobe .45s var(--suave) both; }
.filtros-cli { display: grid; grid-template-columns: 1fr auto; gap: 10px; margin-bottom: 12px; }
.filtros-chip.rolar { flex-wrap: nowrap; overflow-x: auto; padding-bottom: 4px; margin-bottom: 8px; scrollbar-width: none; }
.filtros-chip.rolar::-webkit-scrollbar { display: none; }
.filtros-chip .chip { white-space: nowrap; }
.grade-clientes { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 12px; margin-top: 6px; }
.cliente { text-align: left; display: grid; gap: 10px; padding: 16px; border-radius: 18px; background: var(--branco); border: 1px solid var(--linha); box-shadow: var(--sombra); min-height: 0; transition: transform .35s var(--suave), box-shadow .35s var(--suave); }
.cliente:hover { border-color: var(--areia); }
.cliente-topo { display: grid; grid-template-columns: 44px minmax(0, 1fr) auto; gap: 12px; align-items: center; }
.cliente-topo b { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cliente-topo small { font-size: 12.5px; color: var(--cafe-suave); }
.cliente-dados { display: grid; grid-template-columns: repeat(3, 1fr); gap: 6px; }
.cliente-dados > span { background: var(--creme); border-radius: 10px; padding: 7px 9px; display: grid; gap: 1px; align-content: start; }
.cliente-dados > span > span { font-size: 10px; letter-spacing: .06em; text-transform: uppercase; color: var(--cafe-suave); }
.cliente-dados b { font-size: 13px; font-variant-numeric: tabular-nums; }
.cliente-topo > span:nth-child(2) { min-width: 0; display: grid; }
.cliente-topo small { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cliente-tags { display: flex; gap: 6px; flex-wrap: wrap; }
.etiqueta.ouro { background: #f5ead5; border-color: #e3cd9f; }
.etiqueta.rosa { background: var(--rosa-claro); border-color: var(--rosa); }
.nota { min-width: 32px; height: 32px; border-radius: 10px; display: grid; place-items: center; font-weight: 700; font-size: 13px; background: var(--creme); }
.nota.alta { background: var(--cafe); color: var(--creme); } .nota.media { background: #f2e6cf; } .nota.baixa { background: #fbecea; color: var(--vermelho); }
.esfriando b { color: var(--terracota); }

.lista-fila { display: grid; gap: 12px; }
.item-fila { display: grid; gap: 10px; padding: 16px; border-radius: 18px; background: var(--branco); border: 1px solid var(--linha); box-shadow: var(--sombra); animation: sobe .4s var(--suave) both; transition: opacity .35s, transform .35s var(--suave); }
.item-fila.saindo { opacity: 0; transform: translateX(40px) scale(.97); }
.item-fila .cliente-topo { grid-template-columns: 40px minmax(0, 1fr) auto; }
.item-fila .avatar { width: 40px; height: 40px; font-size: 13px; }
.item-fila textarea { background: var(--creme); border-radius: 14px; min-height: 76px; }
.item-fila .texto-fixo { display: block; white-space: pre-wrap; background: var(--creme); border-radius: 14px; padding: 10px 12px; font-size: 14px; }
.item-fila .linha { justify-content: flex-end; }

.grade-2 { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.grade-2 .cartao { margin: 0; }
.amigo-status { display: grid; gap: 8px; margin-bottom: 14px; font-size: 14px; }
.amigo-status .linha { gap: 8px; }
.amigo-numeros { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.amigo-numeros div { background: var(--creme); border-radius: 12px; padding: 10px 12px; }
.amigo-numeros b { display: block; font-family: "Playfair", Georgia, serif; font-size: 24px; }
.amigo-numeros span { font-size: 12px; color: var(--cafe-suave); }
#amigo-sync { display: inline-flex; align-items: center; gap: 8px; }
#amigo-sync.girando svg.ic { animation: gira 1s linear infinite; }
.grade-reguas { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 14px; }
.cartao-regua { display: grid; gap: 10px; align-content: start; padding: 18px; border-radius: 18px; background: var(--branco); border: 1px solid var(--linha); box-shadow: var(--sombra); transition: transform .35s var(--suave), box-shadow .35s var(--suave), border-color .3s; }
.cartao-regua.ligada { border-color: var(--ouro); background: linear-gradient(180deg, #fdf8ef, var(--branco) 60%); }
.cartao-regua .cabeca { margin: 0; align-items: flex-start; }
.cartao-regua h4 { margin: 0; font-size: 15px; }
.cartao-regua .desc { font-size: 12.5px; color: var(--cafe-suave); margin: 2px 0 0; }
.cartao-regua textarea { background: var(--creme); border-radius: 14px; min-height: 92px; font-size: 14px; }
.cartao-regua .linha { justify-content: space-between; }
.cartao-regua .dias { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--cafe-suave); }
.cartao-regua .dias input { width: 76px; min-height: 36px; padding: 6px 10px; }
.interruptor { width: 50px; height: 30px; min-height: 0; padding: 0; border-radius: 999px; background: var(--areia); border: 0; position: relative; flex-shrink: 0; transition: background .25s; }
.interruptor::after { content: ""; position: absolute; top: 3px; left: 3px; width: 24px; height: 24px; border-radius: 50%; background: var(--branco); box-shadow: 0 2px 6px rgba(66, 43, 26, .3); transition: transform .3s var(--mola); }
.interruptor[aria-checked="true"] { background: var(--cafe); }
.interruptor[aria-checked="true"]::after { transform: translateX(20px); }

/* ------------------------------------------------------------ v2: ações rápidas e ficha */
.modal, .gaveta { position: fixed; inset: 0; z-index: 60; }
.modal-fundo, .gaveta-fundo { position: absolute; inset: 0; background: rgba(47, 30, 18, .42); -webkit-backdrop-filter: blur(6px); backdrop-filter: blur(6px); animation: aparece .25s ease both; }
.modal-painel {
  position: relative; width: min(620px, calc(100% - 32px)); margin: 11vh auto 0; background: var(--branco); border-radius: 22px; box-shadow: 0 40px 80px -20px rgba(47, 30, 18, .55);
  overflow: hidden; animation: abre .35s var(--mola) both; max-height: 76vh; display: flex; flex-direction: column;
}
.modal-busca { display: flex; align-items: center; gap: 10px; padding: 10px 10px 10px 18px; border-bottom: 1px solid var(--linha); color: var(--cafe-suave); }
.modal-busca input { border: 0; background: transparent; padding: 10px 0; font-size: 16px; }
.modal-busca input:focus { outline: none; }
.modal-busca .icone-btn { color: var(--cafe-suave); }
.modal-busca .icone-btn:hover { background: var(--creme); }
.rapido-lista { overflow-y: auto; padding: 8px; }
.rapido-grupo { font-size: 10.5px; letter-spacing: .14em; text-transform: uppercase; color: var(--cafe-suave); padding: 12px 12px 6px; }
.rapido-item { display: grid; grid-template-columns: 40px 1fr auto; gap: 12px; align-items: center; width: 100%; text-align: left; border: 0; border-radius: 14px; padding: 9px 10px; background: transparent; min-height: 0; animation: sobe .3s var(--suave) both; }
.rapido-item .ic-rel { background: var(--creme); box-shadow: none; transition: transform .3s var(--mola), background .2s; }
.rapido-item b { display: block; font-size: 14px; font-weight: 600; }
.rapido-item small { display: block; font-size: 12px; color: var(--cafe-suave); }
.rapido-item .seta { color: var(--cafe-suave); opacity: 0; transition: opacity .2s, transform .2s; }
.rapido-item.foco, .rapido-item:hover { background: var(--creme); }
.rapido-item.foco .ic-rel, .rapido-item:hover .ic-rel { background: var(--cafe); color: var(--creme); transform: rotate(-6deg) scale(1.06); }
.rapido-item.foco .seta, .rapido-item:hover .seta { opacity: 1; transform: translateX(3px); }
.novo-cliente { padding: 20px; }

.gaveta-painel {
  position: absolute; top: 0; right: 0; bottom: 0; width: min(480px, 100%); background: var(--branco); box-shadow: -30px 0 60px -20px rgba(47, 30, 18, .45);
  overflow-y: auto; padding: 26px 24px 40px; animation: desliza .4s var(--suave) both;
}
.gaveta-painel .fechar { position: absolute; top: 14px; right: 14px; color: var(--cafe); }
.gaveta-painel .fechar:hover { background: var(--creme); }
.ficha-topo { display: grid; justify-items: center; text-align: center; gap: 6px; margin-bottom: 18px; }
.ficha-topo .avatar { width: 76px; height: 76px; font-size: 24px; box-shadow: 0 14px 26px -12px rgba(66, 43, 26, .55); animation: surge .5s var(--mola) both; }
.ficha-topo h2 { font-size: 24px; }
.ficha-numeros { display: grid; grid-template-columns: repeat(2, 1fr); gap: 8px; margin-bottom: 16px; }
.ficha-numeros div { background: var(--creme); border-radius: 14px; padding: 10px 12px; }
.ficha-numeros span { display: block; font-size: 11px; color: var(--cafe-suave); text-transform: uppercase; letter-spacing: .06em; }
.ficha-numeros b { font-size: 15px; }
.ficha-acoes { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin-bottom: 18px; }
.ficha-acoes button { display: inline-flex; align-items: center; justify-content: center; gap: 8px; }
.linha-tempo { list-style: none; margin: 0; padding: 0 0 0 18px; border-left: 2px solid var(--areia); display: grid; gap: 12px; }
.linha-tempo li { position: relative; font-size: 13.5px; }
.linha-tempo li::before { content: ""; position: absolute; left: -25px; top: 4px; width: 12px; height: 12px; border-radius: 50%; background: var(--branco); border: 2px solid var(--ouro); }
.linha-tempo li.done::before { background: var(--cafe); border-color: var(--cafe); }
.linha-tempo li.canceled::before, .linha-tempo li.missed::before { border-color: var(--terracota); }
.linha-tempo small { display: block; color: var(--cafe-suave); font-size: 12px; }

/* ------------------------------------------------------------ motion */
.entra { animation: sobe .6s var(--suave) both; }
@keyframes sobe { from { opacity: 0; transform: translateY(16px); } to { opacity: 1; transform: none; } }
@keyframes aparece { from { opacity: 0; } to { opacity: 1; } }
@keyframes abre { from { opacity: 0; transform: translateY(-14px) scale(.96); } to { opacity: 1; transform: none; } }
@keyframes desliza { from { transform: translateX(100%); } to { transform: none; } }
@keyframes surge { from { transform: scale(.4); opacity: 0; } to { transform: none; opacity: 1; } }
@keyframes traco { to { stroke-dashoffset: 0; } }
@keyframes pula { 0%, 100% { transform: none; } 40% { transform: translateY(-4px) scale(1.12); } 70% { transform: translateY(1px) scale(.96); } }
@keyframes balanca { 0%, 100% { transform: none; } 30% { transform: rotate(-12deg); } 60% { transform: rotate(8deg); } }
@keyframes gira { to { transform: rotate(360deg); } }
@keyframes respira { 0% { box-shadow: 0 0 0 0 rgba(122, 154, 106, .55); } 70% { box-shadow: 0 0 0 8px rgba(122, 154, 106, 0); } 100% { box-shadow: 0 0 0 0 rgba(122, 154, 106, 0); } }
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
  .desenha path, .desenha circle { stroke-dashoffset: 0; }
}

@media (max-width: 1100px) {
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .grade-home { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .grade-home .g-nps { grid-row: auto; }
}
@media (max-width: 820px) {
  .hero { padding: 20px 18px; border-radius: 20px; align-items: flex-start; }
  .hero h2 { font-size: 27px; }
  .hero-lado { justify-items: start; }
  .kpis { gap: 10px; }
  .kpi { padding: 14px 14px 10px; border-radius: 18px; grid-template-columns: 1fr; gap: 8px; }
  .kpi-icone { grid-row: auto; width: 40px; height: 40px; border-radius: 13px; }
  .kpi-numero { font-size: 27px; }
  .kpi-pe { margin-top: 2px; }
  .faisca { width: 64px; }
  .grade-home, .grade-2 { grid-template-columns: 1fr; }
  .grade-home .g-rel { grid-column: auto; }
  .grade-home .g-rel .relacao { grid-template-columns: 1fr; }
  .grafico { height: 220px; }
  .filtros-cli { grid-template-columns: 1fr; }
  .grade-clientes, .grade-reguas { grid-template-columns: 1fr; }
  .segmentado { display: flex; }
  .segmentado button { flex: 1; justify-content: center; padding: 8px 10px; }
  .modal-painel { width: 100%; margin: 0; position: absolute; bottom: 0; border-radius: 24px 24px 0 0; max-height: 86vh; animation: sobePainel .4s var(--suave) both; padding-bottom: var(--seguro-baixo); }
  .gaveta-painel { top: auto; height: 92vh; width: 100%; border-radius: 24px 24px 0 0; animation: sobePainel .45s var(--suave) both; padding-bottom: calc(40px + var(--seguro-baixo)); }
  @keyframes sobePainel { from { transform: translateY(100%); } to { transform: none; } }
}
body.travado { overflow: hidden; }
.faisca path { transition: stroke-dashoffset 1.2s var(--suave); }
.cliente-tags:empty, .ficha-acoes:empty { display: none; }
.resposta-pesquisa { display: grid; grid-template-columns: auto 1fr; gap: 12px; align-items: start; text-align: left; width: 100%; background: var(--branco); border: 1px solid var(--linha); border-radius: 16px; padding: 14px; min-height: 0; animation: sobe .4s var(--suave) both; }
.resposta-pesquisa p { margin: 4px 0 0; font-size: 14px; }
.resposta-pesquisa small { color: var(--cafe-suave); font-size: 12px; }